Privacy Policy

Protecting your privacy is important to us

RAFFLES AIR is legally bound and strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted by us locally or globally. By using this website, you have indicated that you will accept the privacy practices described herein.

You have our TRUST that your information will not be shared, rented or sold to any third party and will be jealously safeguarded and kept in strictest confidence.

We use state-of-the-art security measures to protect your information and data collected from unauthorized users. This includes information that personally identifies you (“personal information”) including your given and family name, telephone number, postal and email addresses, fax number, occupation and billing information, if any, such as credit/debit/charge card number, the cardholder name, expiry dates or any other information in your credit/debit/charge card).


We will clearly inform you when information that personal information is asked for and you will have the choice to provide it or not. Generally, this information is requested when you use our Website to book, reserve or purchase airline tickets, hotel bookings, transport reservations, and or other online travel or travel related services.


We use your personal information for the following purposes:

  • To provide you information that will allow you to book or reserve travel or travel related services from us in particular airline tickets and hotel reservations;
  • To automatically customize your documents with your information;
  • To alert you of airline and hotel upgrades, updates or other services from Raffles Air and or its associates or service provider;


When you provide your personal information, you consent that it can be used for the above purposes and that Raffles Air is an authorized holder of such information.

Personal Information – If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. In order to use our website you must activate it during or after the installation process. When you activate the software, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively you may contact us to express your choices at the address provided at the bottom of this page.

Travel Companion or Family Information – When you make a reservation for someone else through this Website, we will as usual request personal details and travel preferences about that particular person. You should obtain the consent of the other person prior to providing us with their personal details and preferences, as any access to view or change their information will be available only through your account. Information from third party Sources – Some information both personal and non personal about you may come from affiliated entities, business partners and other independent third- party sources and these may be added to our account information and client database. Examples of which are updated personal details, purchase history and demographic information received in the course of business.

Attached and or Annexed Automatic Information – Some information may be collected from those attached to your computer when you visit our Website. For example your IP address, web browser software (such as Internet Explorer, firefox, safari, chrome).


You are entitled to review the personal information or your companion’s information you have provided us and ensure that it is accurate and current at all times. To make changes or amend any information, simply write to us at 140 Paya Lebar Road #07-26 AZ @ payalebar Singapore 049015.


Raffles Air undertakes and is strongly committed to protect your information and ensure that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.

We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) (or please advise our own locking tech) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.


Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access. When you visit book, reserve or use our services in the Website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about our Products, order confirmations and information about our services. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you ordered at that time.

We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.

In very rare instances Raffles Air may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Raffles Air or the site; (b) protect and defend the rights or property of Raffles Air and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of Raffles Air, its websites, or the public.


We provide users with the opportunity to opt-out from receiving updates on our products, brochures, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.


Our Privacy Policy applies solely to information collected on our website or through our Website.

The Site contains links to web sites of third parties. Raffles Air is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information.

Raffles Air adheres strictly to the travel industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering. However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.

If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network’s web site individually and opt out according to the instructions stipulated in their respective websites.


If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.


If for some reason you believe Raffles Air has not adhered to these principles, please notify us and we will do our best to promptly make corrections.


If you have questions or comments about this privacy policy, please email us or write us at:

140 Paya Lebar Road #07-26
AZ @payalebar 
Singapore 049015