Raffles Air

FAQ

Regarding room types

1) What is the difference between double room and twin room?

Double room consists of 1 king/queen sized bed, while twin room consists of 2 separate beds. Double rooms are hence for married couples only. However, if you are a married couple who would prefer two separate beds, you may book under twin room.

Regarding ages

2) Who qualifies as a child?

Anyone who has not turned 13 years old on the date of departure is eligible for child rates.

3) Who qualifies as a child (FOC)?

Anyone who has not turned 5 years old on the date of departure is eligible for FOC travel. The traveler will still be covered by our basic group insurance.

Regarding Non-working adults (NWA)

1) Who qualifies as a NWA?

Students (>13 years), Retirees and NSFs qualify as NWA and are eligible for NWA rates.

2) I qualify as a NWA. Can I book a Single Room for myself?

We do not provide Single Room at NWA rates. You can either choose to pay the full price of a working adult, or find a roommate or two to enjoy the NWA rates.

Regarding family bookings

1) If my family consists of 2 adults and 2 children, what are my room booking options?

1 room - 2 adults + 1 child with bed + 1 child without bed rate

2) If my family consists of 3 adults and 1 child, what are my room booking options?

1 room - 3 adults + 1 child without bed rate
2 rooms - 2 adjoining rooms at 4 adults rate

3) If my family consists of 3 adults and 1 child, can I book 2 rooms with 3 adults + 1 child rate?

As you would require 2 rooms for your booking, and according to hotel regulations there should be a minimum payment for 2 adults per room, we regret to inform you that we are unable to provide you with 3 adults + 1 child rate.

You may book a pair of adjoining rooms for your family at 4 adults rate. As you may face errors in keying in your child’s DOB, you may first key in an invalid DOB (e.g. 01/01/1000) and indicate under remarks when prompted with the question ‘Is there anything else we can help you with this particular room reservation (Optional)’ or write in to [email protected] indicating your booking reference no., child’s name and the correct DOB. Alternatively, you may find another adult to book a pair of adjoining rooms with (4 adults + 1 child rate).